Customer relationship management made easy
More than 90% of large companies say that they are prepared for GDPR, but only a few have taken the steps to ensure they are compliant. The study, by law firm Paul Hastings, surveyed general counsel and chief security officers...
SAP has acquired Gigya in a deal that is valued at around $350m. Gigya claims to help organisations “build digital relationships with their customers”. It also manages their profile (like a CRM system), their preferences, opt-ins (and outs) and consent...
Jeremy Fleming, Director of the Government Communications Headquarters (GCHQ) and ex deputy-director of MI5, said after the NHS attack that keeping the UK safe from cyber-attacks is “now as important as fighting terrorism.” Following the cyber-attack on the NHS...
[huge_it_share] Web-based deployment of CRM is becoming more popular because the upfront investment is often lower than traditional on-premise solutions. As a result, more and more new vendors and products are gradually appearing to the point where finding the right...
[huge_it_share] Sales pipeline management is a crucial tool for any salesperson. The use of pipeline management software can help you to manage activities at key stages of your business process, provide feedback on its efficacy and keep your organisation focused...
[huge_it_share] Salesforce is undoubtedly the industry leader in the field of customer relationship management. The public company has over 100,000 products, and changed the market completely in the 2000s, when it overtook big vendors such as Siebel and Act. They...
[huge_it_share] There are two kinds of free CRM: free, but limited – often referred to as freeware -and open source. Freeware is usually a limited version of paid software, and caps the number of free users, contacts and features, and...
Help desks are a valuable service for keeping customers happy. A successful business does not just sell a product or service, but answers queries and requests to help their customers and improve relations with them. This can be achieved by...